Common Error Messages

Troubleshooting Common Errors

Here are solutions to common issues you may encounter.

Search Errors

"No results found"

Your search did not match any trademarks. Try:

• Check spelling
• Use broader search terms
• Switch between Trademark and Owner search modes
• Remove filters

"Search timed out"

The search took too long. Try:

• Use more specific search terms
• Add filters to narrow results
• Search by serial number for exact matches

Portfolio Errors

"Cannot add trademark"

The trademark may already exist in this portfolio. Check your portfolio contents.

"Portfolio limit reached"

Upgrade your plan for more portfolios or remove unused ones.

Authentication Errors

"Session expired"

Your login session has ended. Sign in again to continue.

"Access denied"

You do not have permission for this action. Check your subscription level or contact your organization admin.

Still Having Issues?

Contact support via the chat widget or submit a ticket.